Bgb99 Privacy Policy — Protecting your information Our Commitment

1 Role & Introduction

Bgb99 is a trusted online entertainment platform in Bangladesh. We believe your personal information belongs to you — protecting it is our responsibility. This Privacy Policy provides a full account of what data we collect, how we use it, and how we keep it secure while you use the bgb99 platform.

By creating an account or using bgb99's services, you are considered to have accepted this Privacy Policy. Please read it carefully. If anything is unclear, contact our support team.

We continuously improve our data protection practices. bgb99's privacy policy is built in accordance with international data protection standards. Our goal is to ensure that every time you visit bgb99, you can enjoy gaming in a safe and trusted environment.

2 What information we collect

Bgb99 only collects information that is strictly necessary to provide our services. Collecting data beyond that goes against our policy.

Information Collected at Registration

• Identity Information: Full name, date of birth, gender.
• Contact Information: Mobile number, email address.
• Login Details: Username and encrypted password.
• Location data: District and division (optional).

Information collected during KYC verification

• National ID (NID) number and photo.
• Passport or driving license (where applicable).
• Selfie or liveness verification photo.

Automatically Collected Information

Bgb99 never stores your bank account password or full payment card number. All payment information is handled exclusively through secure, third-party payment gateways.

3 Purpose of Data Use

Bgb99 uses your information solely for specific, legitimate purposes. All intended uses are clearly outlined below.

Primary Purposes

• Account management: To create, verify, and manage your account.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Identity Verification: To complete the KYC process.
• Customer Support: To address your complaints and questions.
• Security Assurance: To detect fraud and irregularities.

Secondary Purposes

• To send you personalized offers and promotions based on your preferences.
• To improve platform functionality and enhance the user experience.
• To meet legal obligations and prepare reports for regulatory bodies.
• For responsible gaming monitoring and related support services.

4 Data Storage & Security

Bgb99 takes the highest security measures to protect your personal data. Our servers are hosted in internationally certified data centers and monitored around the clock.

Technical Security Measures

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is secured with AES-256 encryption.
• Firewall Protection: A multi-layer firewall system is active at all times.
• Two-Factor Verification: Two-Factor Authentication (2FA) for account access.
• Regular Audits: Regular security audits are conducted by independent third parties.

Data Retention Period

Bgb99 retains your information for the following periods:

• Active account data: retained for as long as the account remains active.
• Closed account data: 5 years from the date of closure (as required by law).
• Transaction records: 7 years (financial regulatory requirement).
• KYC documents: 5 years or as required by law.

5 Data Sharing with Third Parties

Bgb99 is highly cautious about sharing your information with third parties. We only do so in specific circumstances and under strict confidentiality agreements.

When Information May Be Shared

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to process transactions.
• Identity Verifier: Authorized verification agencies for the KYC process.
• Legal authorities: To comply with court orders or legal obligations.
• Fraud Prevention Agencies: For investigating suspicious activity.

When Information Is Not Shared

• To advertising or marketing agencies.
• To unknown or unverified third parties.
• Disclosing any personal information without your consent.
• To any organization in exchange for profit.

All of our partner organizations are contractually obligated to uphold bgb99's privacy standards. Any partner found to be in breach of these standards will have their relationship with us terminated.

6 Cookies & Tracking Technologies

Bgb99 uses cookies and similar technologies on its website to make your browsing experience smoother and more personalized.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Collects platform usage statistics (without personal identification).
• Security Cookies: Helps identify suspicious activity.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Your Privacy Rights

Bgb99 believes every user should have full control over their own data. Your rights are detailed below.

To exercise these rights, contact bgb99's support team by email. We will respond to your request within 30 business days.

8 Protection of Children's Privacy

Bgb99 does not knowingly collect information from anyone under the age of 18. Age verification is mandatory at registration, and all users' ages are confirmed through the KYC process.

If we become aware that a minor is using our platform, the account will be suspended immediately and all collected data will be deleted. If parents suspect their child is using bgb99, we urge them to contact our Support team right away.

9 Privacy Policy Updates

Bgb99 may update this Privacy Policy from time to time. You will be notified of any changes through the following methods:

• Notices published on the website.
• Notice sent to your registered email address.
• Via in-app notifications.
• Consent confirmation required at next login.

For significant changes, you will be notified at least 30 days before they take effect. If you do not agree with the updated policy, you may request to close your account.

10 Contact & Complaints

For any privacy inquiries, complaints, or requests to exercise your rights, please contact our Data Protection team.

We take every complaint seriously and work to resolve it as quickly as possible. Your satisfaction is our priority.